Atelier Solenne™ Terms of Service

Terms for browsing, ordering, and using the Atelier Solenne™ online store.

By using this website, you agree to follow these Terms. If you do not agree with any part of these Terms, please stop using the website.

1. Store Information

This website is operated under the brand Atelier Solenne™.

Company Name: Himalaya Handmade LLC
Address: 500 S Los Angeles St Suite 21, Los Angeles, CA 90013, United States

In these Terms, “we,” “our,” and “us” refer to Atelier Solenne™ and its operating company. “You” refers to customers, visitors, and users of this website.

2. Website Use

The Atelier Solenne™ website is provided for product browsing, order placement, customer communication, and general store information.

You agree to use the website in a reasonable manner and not interfere with its normal operation, page performance, checkout flow, or access by other visitors.

3. Customer Information

When placing an order or contacting us, you agree to provide accurate and complete information. This may include your name, contact details, shipping address, billing information needed for order handling, and any message details related to your request.

Incomplete or incorrect information may affect order processing, shipment, delivery, support review, return handling, or refund timing.

4. Product Information

We make reasonable efforts to describe our products clearly, including item type, size, color direction, material details, finish, care notes, and suggested use.

Because many Atelier Solenne™ products are decorative, textured, artisan-inspired, or handcrafted-style pieces, slight differences may occur in color tone, surface detail, grain, weave, glaze, pattern, shape, packaging, or finish.

Product images are provided for reference. Screen settings, room lighting, photography, and material variation may cause an item to appear slightly different in person.

5. Size, Placement, and Decorative Use

Customers are encouraged to review product dimensions, material notes, care guidance, and intended use before placing an order.

Decorative objects, glass pieces, ceramic items, candles, baskets, lighting, textiles, and accent pieces should be used and placed with care. Atelier Solenne™ is not responsible for issues caused by incorrect placement, unsuitable use, improper handling, or customer-side measurement errors.

6. Orders

After an order is placed, you may receive an order confirmation by email. This confirmation means the order request has been received.

We may contact you if additional order details are needed, if an item becomes unavailable, if the address requires review, or if order information cannot be completed as submitted.

If an order cannot be fulfilled after payment has been made, any eligible refund will be handled through the original payment method.

7. Pricing and Availability

Product prices, availability, discounts, and promotional offers may change without prior notice.

We work to keep store information accurate. If a pricing, availability, or product detail issue is discovered, we may correct the information, contact the customer, update the order when appropriate, or cancel the affected order.

Unless otherwise stated, prices are listed in U.S. dollars.

8. Payment

Payments are processed through third-party payment providers. Atelier Solenne™ does not store full payment card numbers on its website.

By submitting payment information, you confirm that you are authorized to use the selected payment method and that the payment details provided are accurate.

9. Shipping

Order preparation, estimated transit time, tracking, address accuracy, delayed shipments, multiple packages, fragile item packaging, and returned packages are explained in our Shipping Policy.

By placing an order, you agree to review and follow the shipping information provided in that policy.

10. Returns and Refunds

Return requests, refund reviews, damaged items, incorrect items, missing components, cancellation requests, and related matters are handled according to our Return & Refund Policy.

Please review that policy before submitting a return, refund, or order concern.

11. Product Care and Handling

Customers are responsible for following any care instructions, placement guidance, cleaning notes, safety labels, or handling suggestions included with the product or listed on the product page.

Improper cleaning, rough handling, unsuitable storage, moisture exposure, heat exposure, direct flame misuse, incorrect assembly, or customer modification may affect product condition and return eligibility.

12. Website Content

Text, product descriptions, images, graphics, logos, layout elements, photography, icons, and other materials displayed on this website belong to Atelier Solenne™, its operating company, or authorized content providers.

Website content may not be copied, reproduced, modified, distributed, sold, or used for commercial purposes without written permission.

13. Customer Conduct

When using this website, you agree not to:

• Provide false, incomplete, or misleading order information
• Disrupt website performance, checkout operation, or customer access
• Copy or reuse store content without permission
• Submit messages or materials that interfere with support operations
• Use the website in a way that affects other customers’ normal shopping experience

14. Third-Party Services

Our website may rely on third-party services for checkout, payment processing, shipping, website hosting, email communication, analytics, or other store functions.

These third-party services may have their own terms and privacy practices. Atelier Solenne™ is not responsible for the content, availability, policies, or operation of external websites or services.

15. Privacy

Use of this website is also subject to our Privacy Policy. That policy explains how certain information may be collected, used, shared, and managed when you interact with our store.

16. Website Availability

We aim to keep the website available and functioning properly. However, access may occasionally be affected by maintenance, updates, technical issues, carrier systems, platform services, or circumstances outside our reasonable control.

We are not responsible for temporary website interruptions, delayed page access, or service limitations caused by factors beyond our reasonable control.

17. Limitation of Responsibility

To the extent permitted by applicable law, Atelier Solenne™ and Himalaya Handmade LLC are not responsible for indirect, incidental, special, or consequential losses related to use of the website, products, services, or inability to access the website.

Where responsibility cannot be excluded, our responsibility will be limited to the amount paid for the specific order related to the claim.

18. Updates to These Terms

We may update these Terms from time to time. Any revised version will be posted on this page.

Continued use of the website after updates are posted means you acknowledge the revised Terms.

19. General Interpretation

These Terms are intended to be interpreted in accordance with applicable commercial standards within the United States.

If any section of these Terms is found to be invalid or unenforceable, the remaining sections will continue to apply.

20. Contact Information

If you have questions about these Terms of Service, please contact us using the information below:

Brand: Atelier Solenne™
Company Name: Himalaya Handmade LLC
Address: 500 S Los Angeles St Suite 21, Los Angeles, CA 90013, United States
Phone: +1 (720) 520-4559
Email: westlacasita@gmail.com

Please include your order number when contacting us about an existing purchase.