Atelier Solenne™ Privacy Policy

Last updated: June 2026

This policy applies to information connected with the Atelier Solenne™ online store, customer communication, order handling, website activity, and related support services. By using our website, you acknowledge the practices described in this policy.

1. Information You Provide to Us

We may receive information directly from customers when an order is placed, a form is completed, a support message is sent, or a store feature is used.

This information may include:

• Name
• Email address
• Phone number
• Shipping address
• Billing details needed to complete an order
• Order number, purchased items, and product selections
• Messages, photos, or details provided during customer support communication

If you contact us about a product, delivery, return, or order concern, we may keep the information needed to review your request and provide a response.

2. Payment Processing

Payments are handled by third-party payment service providers. Atelier Solenne™ does not store full payment card numbers on its website.

Payment providers may process transaction details required to authorize, review, or complete a purchase according to their own service terms and privacy practices.

3. Website Activity Information

When visitors browse our website, certain technical and usage information may be collected automatically to help the store operate properly and improve the shopping experience.

This may include:

• Browser and device type
• Pages viewed within the store
• Product pages or collections visited
• Approximate visit time and interaction activity
• Referring page or traffic source
• General website performance information

This information helps us understand how customers interact with our store and how product pages, navigation, and page layout may be improved.

4. Cookies and Similar Tools

Our website may use cookies and similar technologies to support store functions, remember certain preferences, keep checkout working correctly, review website performance, and improve page usability.

You may manage or disable cookies through your browser settings. Some store features may not work properly if certain cookies are turned off.

5. How Information May Be Used

Information connected with our store may be used for ordinary business and customer service purposes, including:

• Processing and confirming orders
• Preparing shipment and delivery updates
• Responding to customer questions or support requests
• Reviewing return, refund, damaged item, or incorrect item concerns
• Improving product descriptions, care details, and website navigation
• Maintaining checkout, order communication, and store functionality
• Keeping records needed for reasonable business operations

We use customer information only as reasonably needed to operate the store, support purchases, and provide a clear shopping experience.

6. Limited Information Sharing

Atelier Solenne™ may share limited information with service providers that help us operate the store and complete customer orders.

These service providers may include:

• Payment processors
• Shipping and delivery carriers
• Website platform or hosting providers
• Email communication services
• Customer support tools
• Website performance and measurement tools

These providers receive only the information needed to perform their services. Atelier Solenne™ does not sell customer personal information.

7. Store Measurement and Improvement

We may use website measurement tools to understand page performance, product interest, browsing flow, and general store activity.

This helps us improve product pages, category organization, customer communication, and the overall shopping experience.

8. Email Communication

Customers may receive order confirmations, shipping updates, customer support replies, and service-related messages when needed to complete or support a purchase.

If promotional emails are offered, customers may unsubscribe by following the instructions included in the message. Order-related or service-related messages may still be sent when necessary.

9. Information Care

We use reasonable technical and organizational measures to help protect information handled through our website. However, no online transmission or storage method can be guaranteed to be completely secure.

Customers are encouraged to provide accurate order information and keep order-related details private where appropriate.

10. Information Retention

Information may be kept for as long as needed to process orders, provide customer support, maintain business records, respond to requests, and support normal store operations.

When information is no longer needed, it may be deleted, anonymized, or retained only where appropriate for business or recordkeeping purposes.

11. Customer Privacy Choices

Depending on your location, you may have certain options related to personal information. These may include requesting access, correction, deletion, or limits on certain uses of information.

To submit a privacy-related request, please contact us using the details listed below. We may need to confirm certain information before completing a request.

12. External Websites and Services

Our website may include links to third-party websites or services. Atelier Solenne™ is not responsible for the content, privacy practices, security, or operation of external websites.

We recommend reviewing the privacy information of any third-party website you choose to visit.

13. Policy Updates

This Privacy Policy may be updated from time to time. Any revised version will be posted on this page with an updated date.

Continued use of our website after updates are posted means the revised policy has been acknowledged.

14. Contact Information

If you have questions about this Privacy Policy or how information is handled, please contact us using the details below:

Brand: Atelier Solenne™
Company Name: Himalaya Handmade LLC
Address: 500 S Los Angeles St Suite 21, Los Angeles, CA 90013, United States
Phone: +1 (720) 520-4559
Email: westlacasita@gmail.com