Contact Us

Contact Atelier Solenne™

Product questions, order support, delivery updates, and customer care for handcrafted home accents.

The Atelier Solenne™ support team is available to help with questions about our artisan-inspired home décor, order details, shipping information, return guidance, product care, and general store assistance.

Choosing handcrafted-style home pieces often involves small details such as material texture, size, placement, finish variation, packaging, and care. We aim to keep customer communication clear, helpful, and easy to follow from the moment you browse our store to the time your order arrives.

Customer Support

For questions about an item, order status, delivery update, return request, or store information, please contact us using the details below.

Email: westlacasita@gmail.com
Phone: +1 (720) 520-4559

How We Can Help

Customer support may assist with the following topics:

Order confirmation and order status questions
Shipping, delivery, and tracking information
Product size, material, finish, and care details
Questions about decorative use or room placement
Return and refund request guidance
Damaged, incorrect, or missing item concerns
General store and policy questions

Details to Include in Your Message

To help us review your request efficiently, please include the most relevant information in your message.

Your order number, if your message is related to a purchase
The email address used at checkout
The product name or item you are asking about
A clear description of your question or concern
Photos if your request involves damage, packaging condition, missing parts, or an incorrect item

Providing complete details helps our team understand your request and respond with more accurate guidance.

Response Time

Customer messages are reviewed during regular business days. Response time may vary depending on request volume, order details, delivery status, or whether additional information is needed.

If your request is connected to an existing order, please include your order number in the first message. This helps reduce back-and-forth communication and allows us to review the order more efficiently.

Before Contacting Us

Customers may also review our store policy pages for information about shipping, returns, refunds, privacy choices, and service terms. Product pages may include additional details such as item type, size information, material direction, care suggestions, and styling notes.

Contact Details