Atelier Solenne™ Shipping Policy

Shipping guidance for handcrafted-style home décor, decorative accents, and carefully packed orders.

Please review the information below before placing an order. Shipping timelines are estimates and may vary depending on item type, delivery location, carrier activity, holidays, weather, or other circumstances outside our direct control.

1. Order Preparation

Orders are usually prepared within 1–2 business days after payment has been successfully completed.

Orders are reviewed and prepared during regular business days, Monday through Friday. Orders placed on weekends or public holidays will begin processing on the next business day.

During preparation, items may be checked, packed, protected, and transferred to the shipping carrier. Fragile or decorative items may require additional protective packaging before shipment.

2. Estimated Transit Time

For orders shipped within the United States, the estimated carrier transit time is generally:

3–5 business days after shipment

This estimate begins after the package has been handed to the carrier, not from the moment the order is placed.

3. Total Estimated Delivery Time

The total delivery estimate includes both order preparation and carrier transit.

• Order preparation: 1–2 business days
• Carrier transit: 3–5 business days
• Total estimated delivery time: 4–7 business days

Actual delivery time may vary depending on the destination, package size, carrier route, weather conditions, holiday schedules, service interruptions, or high-volume shipping periods.

4. Shipping Fees

Shipping fees are shown at checkout before the order is completed.

Available shipping methods and costs may depend on the item, order size, delivery address, package weight, and carrier availability. Any available shipping option will be displayed during checkout.

5. Tracking Information

After an order ships, a shipping confirmation email may be sent with tracking information when available.

Tracking updates may not appear immediately after the label is created. Carriers may need additional time to scan and update the package status within their system.

6. Address Accuracy

Customers are responsible for entering a complete and accurate shipping address at checkout.

Atelier Solenne™ is not responsible for delivery delays, failed delivery attempts, returned packages, or misdelivery caused by incorrect, incomplete, outdated, or unavailable address information provided by the customer.

If you notice an address issue after placing an order, please contact us as soon as possible. We will do our best to assist before the order is processed or shipped.

7. Delivery Delays

While we aim to prepare orders promptly, delivery delays may occasionally occur after a package has entered the carrier network.

Possible reasons for delay may include:

• Carrier routing delays
• Weather or regional service interruptions
• Holiday or peak-season shipping volume
• Incomplete or inaccurate delivery information
• Large-package or fragile-item handling requirements
• Tracking updates that are delayed within the carrier system

Once a package has been transferred to the carrier, the final delivery schedule is managed by the carrier.

8. Fragile and Decorative Item Packaging

Some Atelier Solenne™ products may include ceramic, glass, candle vessels, carved details, woven materials, metal accents, or textured decorative finishes. These items may be packed with protective materials to help reduce movement during transit.

Please inspect your package carefully after delivery. If the outer package or item arrives visibly damaged, contact us promptly and keep the packaging until your request has been reviewed.

9. Multiple Packages

Some orders may ship in more than one package, especially when items vary in size, shape, weight, or protective packaging needs.

If an order ships separately, tracking updates may appear at different times and packages may not arrive on the same day.

10. Delayed or Missing Tracking Updates

If tracking does not update immediately, please allow additional time for the carrier to scan the package. In some cases, tracking may remain unchanged while the package is still moving through the carrier network.

If the tracking status has not updated for an extended period, you may contact the carrier directly or reach out to our support team for assistance where possible.

11. Undeliverable or Returned Packages

A package may be returned if the address is incorrect, delivery attempts are unsuccessful, the package is refused, or the shipment is not claimed within the carrier’s available holding period.

If a package is returned to us, we may contact the customer regarding available next steps. Additional shipping fees may apply if reshipment is requested.

12. Shipping Availability

Atelier Solenne™ currently ships orders within the United States.

Shipping availability may change over time. Any available shipping options will be shown at checkout.

13. Contact Information

If you have questions about shipping, tracking, delivery, address updates, or package concerns, please contact us using the information below:

Brand: Atelier Solenne™
Company Name: Himalaya Handmade LLC
Address: 500 S Los Angeles St Suite 21, Los Angeles, CA 90013, United States
Phone: +1 (720) 520-4559
Email: westlacasita@gmail.com

Please include your order number when contacting us about an existing shipment. This helps our team review your request more efficiently.